Privacy Policy

Privacy Policy

1. Introduction

Mobile Mechanics and Tyres ("we", "us", "our") is committed to protecting your privacy and personal data. This policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Data Controller: Mobile Mechanics and Tyres
Contact: info@mobilemechanicsandtyres.co.uk
Phone: 07789934355
Address: Unit 4, Red Rose Trading Estate, Lancaster Rd, London, Barnet, EN4 8BZ

2. Information We Collect

Personal Information:

• Name, address, telephone numbers, email address
• Vehicle registration numbers, make, model, and year
• Payment and billing information
• Service history and vehicle maintenance records

Technical Information:

• Website usage data through cookies and analytics
• IP addresses and browser information
• Device and network information

Communication Records:

• Phone calls, emails, and chat communications
• Feedback, reviews, and complaint records

3. How We Use Your Information

We process your personal data for the following purposes:

Service Provision (Contract Performance):

• Providing vehicle repair and maintenance services
• MOT testing and certification
• Parts ordering and warranty claims
• Vehicle collection and delivery services

Business Operations (Legitimate Interest):

• Customer service and support
• Quality assurance and service improvement
• Business administration and record keeping
• Marketing communications (with consent)

Legal Compliance:

• MOT records retention (DVSA requirements)
• Financial record keeping (HMRC requirements)
• Health and safety compliance

4. Legal Basis for Processing

We process your data based on:

• Contract performance - to provide our services
• Legal obligation - to comply with MOT and business regulations
• Legitimate interest - for business operations and improvements
• Consent - for marketing communications

5. Data Sharing

We may share your information with:

Service Providers:

• Parts suppliers for warranty and technical support
• Payment processors for transaction processing
• IT service providers for system maintenance

Regulatory Bodies:

• DVSA for MOT records and compliance
• HMRC for tax and accounting purposes
• Insurance companies for claims processing

Legal Requirements:

• Law enforcement when legally required
• Courts and tribunals as necessary

We do not sell your personal data to third parties.

6. Data Security

We implement appropriate technical and organisational measures including:

• Encrypted data transmission and storage
• Access controls and staff training
• Regular security assessments
• Secure disposal of physical records

7. Data Retention

We retain your data for:

• Service records: 7 years for warranty and legal requirements
• MOT records: As required by DVSA regulations
• Financial records: 6 years for HMRC compliance
• Marketing data: Until you withdraw consent

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate information
• Erase your data (subject to legal requirements)
• Restrict processing in certain circumstances
• Data portability for certain data
• Object to processing based on legitimate interest
• Withdraw consent for marketing communications

9. Cookies

Our website uses cookies to:

• Ensure proper website functionality
• Analyse website usage and performance
• Provide personalised content

You can control cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

11. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect children's personal data.

12. Changes to This Policy

We may update this policy periodically. Changes will be posted on our website with the updated date.

13. Contact Us

For privacy-related questions or to exercise your rights:

Email: info@mobilemechanicsandtyres.co.uk
Phone: 07789934355
Post: Unit 4, Red Rose Trading Estate, Lancaster Rd, London, Barnet, EN4 8BZ

14. Complaints

If you're unhappy with how we handle your data, you can complain to:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113

Last updated: [Date]